WatchTower delivers rapid time to value at a lower TCO than other NMS offerings. By automating previously manual activities time is freed up to focus on the business, get proactive and deliver the following business benefits:
Revenue Protection & Cost Savings
Decrease Costly Downtime
Businesses can pay dearly in terms of lost revenue, productivity, damaged reputation and extra costs to bring systems, networks or applications back online after performance failures. An IT organization’s ability to proactively identify and fix issues can save a company money, protect its revenue stream and protect its brand from harmful disruptions.
Align IT Spending with Business Objectives
WatchTower helps by monitoring infrastructure across silos and providing the service level management information required to show how IT is supporting the business.
Achieve Metrics-based Spending
Organizations often make expensive purchasing decisions based on incomplete information. With metrics from a strong network monitoring system, organizations can determine the right mix of expenditures between hardware, software and training. Too frequently organizations throw hardware at problems that training could solve more cost effectively. Metrics-driven reports can also be used to track the results of key initiatives and elevate an organization along the IT Maturity Model.
Increased IT Resource Productivity
Increase Staff Productivity
When critical events occur, appropriate staff members need to be alerted, the issue pinpointed, and additional reference material and remediation policies and procedures made available. WatchTower supports an ITIL-based approach to incident resolution with a strong operational model that enables skill based escalations and remediation content correlated to the incident at hand from multiple sources. WatchTower’s operational model allows for an IT staff to store tips, tricks, policies and procedures for consistent incident resolution, enabling junior team members to leverage the experience and operate at the efficiency level of the most senior team members. WatchTower can also provide third party content through partnerships with organizations like Safari Books Online so problems can be remediated as quickly as possible.
Proactive Monitoring and Management
By moving from a reactive break/fix model of service delivery to proactive systems management you can schedule engineering resources and achieve a more predictable utilization of precious IT resources – both labor and capital. By streamlining these work activities you will achieve higher utilization rates of skilled technical people and enable to them to focus on creating value instead of fire fighting.
Improve Visibility and Performance
Greater Visibility - Internally and Externally
IT assets are located in data centers, office buildings and remote facilities - making it difficult to monitor performance, dependency, and business process relationships across the silos provided by best-in-class management tools. WatchTower’s strong visualization tools in its executive dashboards include Business Process Categorization and Mapping to allow IT and line of business managers to view performance across silos and make more informed business decisions.
Focus on Your Core Business
A fundamentally automated solution like WatchTower takes less time to implement, less time to maintain and offers more value than what you have in place today or other solutions you may look at. This means your IT staff can focus on running your business and not running your monitoring platform. We also offer CMAS to help you even further in this regard - if you want to outsource a portion or all of your monitoring administration.
