New Challenges Need New Solutions. Are You Ready?

IT infrastructures poses key monitoring and management challenges:

	Applications Cause 73% of IT failures. You need management for your key applications, not just for your network devices.
	Failure in one application (e.g., database) affects all the other applications (e.g., database, middleware) involved in the service. Multi-tier architectures provide scalability, but they also pose challenges. End-to-end service involves multiple, dependent applications and network elements, making it difficult for you to identify the true culprit. Consequently, problem identification and correction is a huge challenge. Silo monitoring is no longer a viable problem diagnosis solution in IT infrastructures. You need end-to-end service monitoring, not silo monitoring.

Silo-based monitoring: Your users are unhappy... but WHERE IS THE PROBLEM?

Complex IT Leads to Finger Pointing. The complexity of IT infrastructures means that a single operator can no longer be adept at all the diverse infrastructure technologies. Domain experts (e.g., Oracle DBA, WebLogic admin, etc.) keep an eye on their particular silos, application developers oversee deployment, and yet another team of operators watches the day-to-day operation of the service. So, your service operators often struggle to determine which domain expert/developer to call on to resolve a problem. You need clear problem demarcation. Not finger pointing.