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XuiS Customer Support Survey

 

Here at XuiS we are always striving to improve the support services we offer our customers. As such we like to obtain regular feedback from you, the people in regular contact with our technical team, on how well you feel your support needs have been met, and to give you the opportunity to make any suggestions as to how you feel the service could be improved.

The survey below should take you no longer than 5 minutes to fill in and your answers will help us to ensure that the service you receive from XuiS continues to improve as the years go by. Please note that there is a section at the end for any general comments you may have.

Thank you for your time.

The XuiS Support Team

 

Name:

Company:

Email Address:

Questions

1. What XuiS products do you currently use?

 

PasswordStation

 

PasswordBouncer

 

Account Creator

 

Account Terminator

 

XS-EnterpriseSCHEDULE

 

XS-EnterpriseBACKUP

 

ConsoleWorks

 

UltraBac

 

Script Logic Server Solutions

SightLine

WatchTower

2. Have you logged a support call with XuiS in the past 12 months?

 

Yes

 

No

 

Don’t Know

3. When you place a call to or email the helpdesk, would you rate the response times as?

 

Excellent

 

Good

 

OK

 

Bad

 

Very Bad

4. Based on your past dealings with the XuiS support team how would you rate their technical expertise?

 

Excellent

 

Good

 

OK

 

Bad

 

Very Bad

5. When a software bug is identified would you say the turnaround time on a fix is?

 

Excellent

 

Good

 

OK

 

Bad

 

Very Bad

6. Overall how do you rate the support service provided by our technical team?

 

Excellent

 

Good

 

OK

 

Bad

 

Very Bad

General Comments: Let us know any comments, questions or requests you have for XuiS support services. All suggestions are welcome and will help us serve our customers better.

 

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