Gartner states that 30% of help desk queries are related to password reset management and account lockout. With Password Reset (Self Service), end users can securely reset their own Active Directory passwords without the involvement of highly technical help desk professionals. Password Reset (Self Service) minimises end user downtime. Users no longer have to wait for a member of the help desk staff to reset their forgotten or lost password.
Password Reset (Self Service) raises help desk efficiency, releasing them to spend more time focusing on other issues rather than time-consuming password resets. Password Reset (Self Service) can help your organization to reduce costs, improve security and increase productivity.
Features:
Using Password Reset (Self Service), users can perform the following self service actions
- password reset
- password change
- account unlock
- Active Directory attribute updates
Password Reset (Self Service) administrators can perform the following actions
- Configure self service policy settings for each Group / OU / set of users
- Configure email notifications for passwords that are due to expire and user change password/reset password operations
Additional Features:
- GINA Extension for Windows XP / Credential Provider for Vista/Windows 7 – allowing users to reset passwords before logging in
- Two-way authentication before password reset by using Mobile Code Verification
- Multilingual support in major European languages (French, German, Italian, Spanish and Russian). Please contact us for any additional language support.
Password Reset (Self Service) and Password Management
By combining Password Reset (Self Service) with Password Reset (Help Desk) and the other modules of the Password Control Centre suite you not only enhance password and network security but also ensure that standards are always maintained.
